Lakeland Care recognizes outstanding providers through the C.A.R.E. (Compassion, Accountability, Respect and Enrichment) Award. The C.A.R.E. Award is a way for our care teams to recognize the outstanding service of our providers and individual caregivers. Every quarter an internal Lakeland Care committee chooses three providers/caregivers from all care team submissions and the committee utilizes the C.A.R.E. principles to honor the recognized providers.
Yard Worx, Christopher P.
“Thank you, Christopher, for assisting when our member had a fall outside her house. Chris called 911 and stayed with her until paramedics arrived. He also called the LCI Care Team a few days later to check on our member’s wellbeing. LCI would like to recognize Chris’ willingness to go above and beyond to ensure our members safety.” – Positive Quality Alert from Chelsey G., Quality Specialist and Rachel M., Network Quality Specialist
Steve Wirtz Construction, Maeghan B. and Ryan D
“Maeghan and Ryan recently assisted our member with a move from an Adult Family Home in Ripon, to one in Fond du Lac. They went above and beyond to make sure that every aspect of the move went smoothly. They were so friendly and helpful to our member, who was struggling with anxiety about the move. In addition to helping move all of his indoor belongings, they even helped us disassemble our member’s basketball hoop, and they set it up for him at his new place. They were simply amazing!” – Nominated by Lacey B. Care Manager
Rise and Shine AFH, LLC, Marissa
It was reported to LCI Network Relations and Quality staff that, “Marissa was instrumental in making our members move to another facility as stress free as possible. When Marissa brought our member for a tour at the new facility she encouraged him to see everything the facility had to offer. During the move itself Marissa packed his items and initiated communication between the rep payee, physician and new facility. She also documented an extensive list of his upcoming appointments, his current treatments and preferences.” – Positive Quality Alert from Rachel M., Network Quality Specialist and Patti B., Quality Specialist