Lakeland Care continues to recognize outstanding providers through the C.A.R.E. (Compassion, Accountability, Respect and Enrichment) Award. The C.A.R.E. Award is a way for our care teams to recognize the outstanding service of our providers and individual caregivers. Every quarter an internal Lakeland Care committee chooses three providers/caregivers from all care team submissions and the committee utilizes the C.A.R.E. principles to honor the recognized providers.
HME Home Medical, Amy Plagenz and Cory Te Kulve
It was reported to LCI Network Relations and Quality staff that HME Home Medical assisted our member when he was not able to operate his ceiling lift. It was determined that there was an issue with the hand control. HME Home Medical communicated promptly and professionally with the care team and our member when assessing the ceiling lift defect. Assessment and repair were completed timely. “HME Home Medical assisted with moving a members ramp to three locations within a month. HME Home Medical timely provided a quote to move the ramp for each location. When it was learned that the property where the ramp was located was being rented to new tenants, HME Home Medical moved the ramp and stored it until the care team could review the pending quotes. HME Home Medical remained in contact with the care team when weather delayed a scheduled install. HME Home Medical also communicated with the member to ensure he remained updated. HME displayed very courteous customer service and flexibility with this unique situation.” – Nominated by Network Quality and Network Relations departments
Advanced Medical Transport, Grant Bornbach
“Thank you for your assistance with our member as she underwent the most difficult time in her life. Grant was the person to take her to treatment each day and ensured her safety above and beyond what any provider would be expected to do. Beyond that, Grant also took it upon himself to help her recover from a traumatic event and ensured that her care team and other providers were aware so they could further assist her once she was dropped off. Your high level of accountability in ensuring her safety and well being along with the respect and compassion you showed her, exemplifies Lakeland Care’s high-quality standards and we look forward to continuing to work with you for our member’s safety and enrichment for years to come.” – Nominated by Elysia W. and Ann H.
Veleke AFH, Mickey Veleke
“Thank you for always being there by going the extra mile for the Lakeland Care members you serve. Mickey is great at coordinating appointments, teaching daily living skills and providing fun! The extras such as camping, volunteering, and community activities, have such a positive impact on Lakeland Care members. Thanks Mickey for being so amazing!” – Nominated by Corissa G.