Meghan has worked in Family Care since 2001 in varied positions, across multiple departments, before becoming the Quality and Member Supports Director. Meghan strives to serve others while fostering a culture of service excellence. Meghan directs Lakeland Care’s Quality department which improves organizational quality and mitigates member and provider risk; the Member Supports department which resolves member appeals and grievances and promotes best practices to uphold members’ rights and perspectives throughout the care planning and positive support planning processes; and the Functional Screen department which assists members to maintain eligibility through timely, consistent and accurate screening. Meghan holds a Master of Social Work degree from the University of Wisconsin – Milwaukee, and is certified by the State of Wisconsin as an Advanced Practice Social Worker. Meghan serves on the Board of Directors for the National Alliance on Mental Illness (NAMI) of Fond du Lac County. Meghan is also a member of the Wisconsin Society for Healthcare Risk Management and Wisconsin Association of Healthcare Quality.